Our formula for completing projects successfully is built on developing strong, transparent relationships with our clients and offering the highest quality customer service. All the way through your project, from foundation to finishes, we are committed to creating a relaxing experience ... the STILLWATER Experience.
Whether your dream is for a custom home, renovation, or garden suite -- it all starts with a conversation. We take the time to listen and understand your needs. Once your goals and priorities are established, we work alongside you and your chosen design partner to carefully plan your project. We'll manage every aspect of your project in construction and deliver an exceptional close out process as you transition into your new home. We stand behind our workmanship by offering Home Warranty insurance for up to 10 years beyond the completion of your project.
We want you to share your ideas and goals for your new home. We will listen earnestly to discover what’s genuinely important to you. We'll then factor those priorities into every recommendation we make going forward. From there, we will introduce you to our pre-construction service and explain all of the steps to take you from that initial conversation, to move-in day.
We create trust and safety by being transparent. We explain our process from start to finish so you know what to expect throughout your project.
The purpose of the preconstruction process is to consider everything from your design preferences and priorities, the land and surrounding environment, and your budget in order to develop construction options for your project. We'll assemble to project team including design and professional partners such as consultants to engineer each aspect of the project.
Aligning the design with your intended investment level is crucial for a successful construction project. During our preconstruction process, we'll highlight risk elements and provide you with options before construction. We are aligned in our goal of maximizing cost control and minimizing re-design and re-work. We'll engage our trusted trade partner network to secure fixed-price trade contracts and draw on our extensive experience to advise you on appropriate finishing allowances.
Our site managers are responsible for the day-to-day coordination and construction of your project. Utilizing our construction schedule to forecast project needs, we procure material and equipment well in advance to ensure it is on site in time for production.
Quality is an all day, every day responsibility of our site managers. We serve as our "client's eyes and ears". During construction, we manage all trade partners, providing oversight and quality assurance.
We'll meet weekly on-site with you and the project team to discuss progress and upcoming decisions. Bi-weekly budget updates are provided alongside our invoicing process and the project schedule is updated weekly. Should there be additional work or changes to the scope of work, a change order will be issued, explained, and we will ask for your approval prior to commencing.
The Stillwater team are the first to arrive and last to leave the construction site each and every day. From start up through construction, and all the way to commissioning, we are present and available to ensure the project is delivered smoothly, professionally, and to the highest of standards.
All the way through the building process from pre-construction to close out. and beyond, we take care of you.
Upon completion of your home, we will do a warranty walkthrough with you. Following this, we'll schedule annual check-ins to make sure your home is performing accordingly.
If an issue arises after you've moved in, we are just a phone call away. We pride ourselves in providing excellent client care. If a problem comes up, we view it as opportunity to show you just how committed we are to our clients.
Stillwater is passionate about authentic communication, receiving feedback, and improving our performance. To this end, we welcome "Lessons Learned" discussions with our clients. By offering and encouraging this dialogue, we create a venue to listen, respond, learn, and adapt to our client's needs and expectations; a key factor to ensuring you have an excellent experience.
We are registered and licensed builders who offer British Columbia's 2-5-10 Home Warranty Insurance so you are covered up to 10 years beyond the completion of your project. We provide you with and follow the Residential Construction Performance Guide. The Guide is intended to provide objective and uniform criteria that sets out the minimum required performance of new homes covered by home warranty insurance in British Columbia. We strive to exceed these standards.
See why people love working with us!
In the years since we met Tom, we have done many different projects from small to large. Most recently we built a new design office, just completed as I write this. The project was meticulously planned and executed by Tom. As it nears completion we are On Budget, On Time and better than promised.
Greg & Nancy Marshall
Tom Labelle, Director of Stillwater, Design Build, immediately impressed us with his open and creative approach to our project that invited a 'new and fresh' build design for our retirement home on a small Gulf Island.
Wynn and Monique
Stillwater Design Build renovated an open carport attached to my house, giving me a beautiful home office / living space. Tom and his crew were a pleasure to work with, from beginning to end.
Alexandra
Tom Labelle and the crew from Stillwater Design Build are brilliant craftsmen. He and his team have completed two major projects for us and we highly recommend his expertise and services. Our projects were completed on time and within budget by friendly, qualified tradespeople.
Debbie & Steve
Stillwater Design Build delivered an exceptional product and service. Tom and Tyler are skilled master carpenters who don’t cut corners and the results show. They were upfront and provided budget transparency throughout the build process, which was very refreshing.
Ryan B.
Tom and the team at Stillwater made the process of building our new commercial space a breeze. We truly felt like he was part of our team, and we know we wouldn’t have got it done without him.
Brad and Derek
Tom did what everyone else told us was impossible - he reclaimed our century old floors, providing advice and the skills to deliver top-quality results that met our tight timelines.
Tina P and Derelique H
